Online Reputation Management Software for Hospitality Brands

Create Amazing Customer Experiences Daily

Align Marketing, Operations and Front Line

Understand consumer feedback, monitor brand reputation and grow your business

Made for Restaurant and Hospitality Brands

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The Tools to Recover and Grow

All the tools to monitor online reviews, manage social media and analyze customer feedback in one intuitive dashboard.
Understand your brand with company-wide vs local trends. Inspire your team by leaving behind repetitive tasks.
Trusted by awesome restaurant and hospitality brands in 25 countries.

Your brand, more remarkable online

All customer feedback in one platform. Highly focused on insights. Uncomplicated and trustworthy. We bridge the divide between you and your customer.
Find out how below.

Engage with customers in real time

Complete reputation monitoring solution for hospitality

More than just the food or service, hospitality is an experience. Our mission is to bring hospitality businesses closer to their customer, and give them the tools to answer "are my customers happy?"

• Online review management
• Social media monitoring & publishing
• Customizable response templates
• Dynamic reports
• Smart surveys
• Automated workflows
• Customer sentiment analysis
• Team tasks
• Branch management
• Offline feedback collection

Yes, I want this

Online Customer Reputation Management Made Easy

Spot negative trends faster, create amazing customer experiences

How do you rate on TripAdvisor, Google and other review sites? How do you score against restaurant choice drivers, such as "food," "consistency," "service" and "value for money?" What are the positive or negative trends in your business? Which trends are company-wide or location-specific?

Deep-dive into your data, and give customers more experiences of what the love, and less of what they don’t like.

Discover how

One Dashboard For All Client Data

Data analysis beyond online customer reviews

Need more insights in addition to your online customer reviews? Create all types of surveys and forms, i.e. NPS, CSAT, NPD, etc. Detect unhappy customers before they write about you online and tell their network.

Drive more customers to your restaurants with clever and personalized social media marketing.

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Align Your Teams Wherever They Work

Assign brand interactions tasks with dynamic team boards

Are you in marketing, operations, customer success and front-line teams aligned? Assign tasks, solve complaints, forward screenshots, communicate fast and follow up on to do's from one easy, collaborative hub.

Our out-of-the-box solution aggregates Facebook, Messenger, Instagram, TripAdvisor, Twitter, Google My Business, Foursquare, Resengo, eet.nu & more.

I want this

Get More From Your Online Reputation Management Tools

Go pro with your marketing, operations and front line teams! AI powered online customer reviews, reputation monitoring and social media management tools made easy in one straightforward dashboard that helps your business grow!

Check out all integrations >

We now save a lot of time following up on customer feedback. AreTheyHappy is really handy for teams. Our location managers only see the messages belonging to their restaurant. But, as a founder, I see everything.
Bernard Sironval Founder

AreTheyHappy makes it really easy for us to keep track of the many reviews we get. We never miss to respond anymore and we get really nice analytics about what our customers think! Also, the team is just incredible, and always there for us!!!
Carola Mauck Marketing Consultant

With AreTheyHappy, we can now easily see the data that shows us which operational aspects are working better than before. We give the feedback to the people on the workfloor, so that they feel respected and have a chance to develop!
Peter Van Praet Cofounder and Concept Guardian

AreTheyHappy makes it super easy to really understand how customers feel when eating, drinking or dancing the night away at Amigo. It’s an essential tool in our growth & workflow.
Jules Gahide Cofounder

Working with AreTheyHappy has transformed the way in which we communicate with our guests. The platform is accessible and easy to use, and the team is so reliable, always going above and beyond. AreTheyHappy allows us to communicate effectively with our guests on a daily basis, as well as provides insights and analytics regarding our customer service!
Lindsay Kruitwagen Digital Marketing Executive

AreTheyHappy makes it easy. Try it for free.

Start showing some customer love ❤

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